Shipping & returns

We deliver to the Netherlands, Belgium, Germany, France and other EU countries.

Orders paid before 14:00 on a working day are shipped the same day. Delivery usually takes 1 to 3 working days.

Pallet deliveries are scheduled in consultation. You receive a delivery date in advance.

Consumers: free delivery from 5 trays per order to the Netherlands, Belgium, Germany, France and the United Kingdom. You may mix flavours. For 1 to 4 trays, shipping costs € 6.95 to the Netherlands, € 7.49 to Belgium, Germany and France, and € 8.49 to the United Kingdom.

Business orders: Fewer than 20 trays: Netherlands € 6.95; Belgium, Germany and France € 7.49 per order. From 20 trays: Netherlands € 49.95, Belgium € 100, Germany € 120 and France € 150 per started pallet of up to 144 trays. These shipping rates include 9% VAT; business customers see amounts excluding VAT. Shipping to the United Kingdom costs € 8.49 per business order.

Above 5 pallets (from 721 trays), delivery is free in the Netherlands, Belgium, Germany and France. For other EU countries, request a quote first via [email protected].

A pallet holds 144 trays. Make sure the pallet can be unloaded on the agreed day, for example with a loading dock or forklift.

If unloading is not possible, let us know in advance so we can find a solution together.

Check your shipment for leakage or breakage immediately upon receipt.

Report any damage to customer service in writing within 48 hours of receipt, with photos of the packaging and the damaged products.

Unopened, fully sealed trays can be returned within 14 days of receipt.

Cans or trays whose seal has been broken cannot be returned for reasons of health protection and hygiene.

Register your return first using the return button with your order (in My account or via the secure link in your order confirmation) or via [email protected]. You will then receive the return address. Return shipping costs are at your own expense.

After receiving and checking the return, we refund the purchase price including deposit within 14 days via the payment method you used.

Business customers have no statutory right of withdrawal. If there is a problem with a delivery, contact our customer service.

A deposit of € 0.15 applies to every can. Empty cans can be returned at collection points in supermarkets and other outlets in the Netherlands.