Customer service
Answers to the most frequently asked questions. Can’t find your question? Get in touch with us.
Last updated: 3 October 2026
How do I place an order?
Choose your flavour in the shop, add the number of trays to your cart and pay with one of the payment methods shown at checkout. You receive an order confirmation by email straight away.
Do I need an account?
No. As a consumer you order without an account. Only business customers need an approved B2B account.
Is there a minimum age?
Yes. We only sell energy drinks to customers aged 16 and over.
How much is the deposit?
A deposit of € 0.15 applies to every can, so € 3.60 per tray. The deposit is shown separately at checkout and on your invoice.
How do I become a business customer?
Apply for a B2B account with your Chamber of Commerce and VAT number. We review your application within 1 working day. Once approved, you see the prices for your customer type.
What is the minimum order for business customers?
The minimum is 10 trays per order. You can also order by the pallet of 144 trays.
Can I pay on invoice?
All business orders are invoiced through SnelStart, including orders paid immediately. Hospitality and retail customers pay when ordering. Only approved wholesalers with express permission from Glory Energy can pay later, within 14 days of the invoice date.
How long does delivery take?
Usually 1 to 3 working days. We schedule pallet deliveries together with you.
My shipment is damaged. What now?
Report the damage within 48 hours of receipt via [email protected], with photos of the packaging and the products. We will then arrange a solution.
Can I return my order?
Unopened, sealed trays can be returned within 14 days of receipt. Register your return using the return button with your order or via [email protected]. Opened packaging cannot be returned for hygiene reasons. Read more on the Shipping & returns page.
When is customer service available?
Monday to Friday from 9:00 to 17:00, by email, phone and WhatsApp. We respond within 1 working day.